FAQS

Answers to COmmon iSSUES

Wax

Due to a worldwide shortage of Soy Wax we are currently using Kerasoy. It is tremendously smooth in texture and appearance; is biodegradable and vegan friendly and this formulation is specifically developed for making pillar wax candles. This Soy Wax does not require additives, other than fragrance and colour. Melts at 60c and fragrance level of 10%. 

 

Delivery

Delivery is Royal Mail Tracked I £3.10

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Safety

Simply Melts is Insured & Registered. We fully comply with all relevant legislation and labels provide all key safety measured required.

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Payment

Via PayPal or Direct Bank Transfer. Payment required for us to be able to post your melts.

PayPal doesn’t require a PayPal account – yay! 

GDPR

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RETURNS POLICY

Returns. If you are unhappy with your order, please return it complete to ensure a full refund (including your post cost).

PRIVACY POLICY

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